Privacy Policy for BungaRasa Academy
Introduction
At BungaRasa Academy, we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our online culinary education services, or interact with us. Your use of our site signifies your acceptance of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you register for an account, enroll in a class, make a purchase, participate in interactive sessions, or contact us. This may include:
- Personal Identifiers: Name, email address, postal address, phone number.
- Payment Information: Details necessary to process payments for our services, such as credit card numbers and billing addresses. (Note: We use secure third-party payment processors, and we do not store full payment card details on our servers).
- Demographic Information: Age, gender, culinary skill level, and dietary preferences, which you may choose to provide.
- User Content: Information you submit through interactive features such as chat messages, forum posts, submitted assignments, or feedback.
We also automatically collect certain information when you access or use our online platform, including:
- Usage Data: Information about your interaction with our site, such as pages viewed, time spent on pages, links clicked, and the frequency and duration of your activities.
- Device Information: Browser type, operating system, IP address, device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our online platform and services, including interactive cooking classes, Malaysian cuisine tutorials, live chef workshops, recipe development guidance, and culinary skill certifications.
- Process your transactions and manage your account.
- Communicate with you, respond to your inquiries, and provide customer support.
- Personalize your experience on our platform and present content and offerings tailored to your interests.
- Develop new features, products, and services, and improve the quality of our existing offerings.
- Monitor and analyze usage and trends to improve our services and site functionality.
- Ensure the security and integrity of our online platform.
- Comply with legal obligations and enforce our terms and policies.
Disclosure of Your Information
We may share your information with trusted third parties in the following situations:
- Service Providers: We may share your data with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
We do not sell or rent your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.
Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
BungaRasa Academy
3158 Jalan Tun Razak, Suite 7B,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur,
50400, Malaysia